Finding parts
How do I find the right part for my car?
On the home page choose make → model → year → engine (“My garage”). The catalogue and search will then show only parts that fit your car, and each card carries a “Fits” badge. We remember the car, so you will not have to pick it again.
What is an OE number?
OE (Original Equipment) is the manufacturer's catalogue number, found on the old part or on a dealer invoice. Enter it in the search box and we will find both the genuine part and every aftermarket equivalent (BOSCH, MANN, TRW and others).
Why do I see several identically named parts for the same model?
Manufacturers use several variants for the same model (e.g. brake discs of different diameters). Compare the dimensions with your old part in the “Specifications” tab, or call us and we will check by VIN.
Can I search by name?
Yes — type “brake discs”, “oil filter” and so on. We suggest TecDoc names as you type, and if a car is selected in your garage we show only parts that fit it.
Prices and stock
Do prices include VAT?
Yes, all prices include 21 % VAT. Next to the price you also see the amount excl. VAT, which is handy for companies.
What do “In stock” and “On order from supplier” mean?
“In stock” means the part is in our own or a partner warehouse in Lithuania and we dispatch it the same day. “On order” means it comes from a supplier within 1–3 working days. Stock figures are refreshed several times a day.
What is the deposit next to the price?
For some remanufactured parts (starters, alternators, calipers) the manufacturer charges a deposit for the old unit. Return the old part within 30 days and we refund the deposit.
I run a workshop — do I get a discount?
Yes. Register with “Buying on behalf of a company” ticked; we will get in touch and set a personal discount that applies automatically to every price.
Ordering and delivery
How long does delivery take?
Items in stock arrive the next working day by locker or courier. Items ordered from a supplier take 2–5 working days. For pickup in Vilnius, come once you get our SMS.
Can I order without registering?
Yes. An account is optional, but with one you get your order history, invoices and garage on every device.
Can I change my order after paying?
Until the order has been dispatched, yes — call or write to us. We can add items or change the delivery method or address straight away.
How do I track my parcel?
Once dispatched we send an email and an SMS with the tracking number. Your account has a link to the carrier's tracking next to the order.
Returns
The part did not fit — what should I do?
Praneškite per 14 dienų, prekę grąžinkite nenaudotą, originalioje pakuotėje. Pinigus grąžiname paprastai per kelias darbo dienas, vėliausiai per 14 dienų. Jei pakaitinę dalį rinkote pagal garažo automobilį ir ji netiko — priimame atgal be papildomų klausimų.
Ar galiu grąžinti dalį?
Nenaudotas pakaitines dalis originalioje pakuotėje priimame per 14 dienų. Originalios (OE) dalys užsakomos individualiai pagal jūsų automobilį, todėl negrąžinamos — prieš užsakant verta patikrinti kodą pas mus.